Introduction
At ASA Hospital, we understand that seeking medical treatment away from your place of residence requires more than just healthcare services. It requires trust, clear communication, and a well-organized process at every step.
Our International Patient Department is dedicated to providing individualized support to patients from the diaspora and abroad.
The process begins with the initial contact and inquiry review, followed by the secure submission of medical documentation in accordance with GDPR regulations and applicable data protection laws. This is followed by a professional medical assessment and the organization of further treatment steps.
What We Currently Provide
Our team ensures:
- receipt and processing of patient inquiries
- secure exchange of medical documentation (in compliance with GDPR and data protection regulations)
- review of medical records prior to arrival
- coordination of consultations, diagnostics, and treatments
- planning of multiple appointments and procedures within a short timeframe
- basic information and recommendations for accommodation near the hospital
- organization of basic transfers (airport – hospital – accommodation)
- continuous communication throughout the entire process
Why ASA Hospital
For international patients, we offer a combination of medical expertise, modern technology, and organized support throughout the entire process.
- modern private hospital
- experienced and multidisciplinary medical team
- fast access to consultations and diagnostics
- individualized approach to each patient
- clear and professional communication
- full coordination of the treatment process
How it Works
The process is structured and straightforward:
- Submission of the initial inquiry and medical documentation
- Initial communication and identification of medical needs
- Professional assessment and recommendation of next steps
- Scheduling of appointments and hospital visit
- Delivery of consultations and treatment with team coordination
- Follow-up and communication after treatment completion
Who this Service is for
- patients from the diaspora
- international patients seeking treatment in Sarajevo
- patients in need of fast diagnostics
- patients planning specialist consultations or surgical procedures
- families organizing treatment for their members
Clear Communication
Communication is available in multiple languages to ensure a simple and understandable process.
Available languages:
Bosnian / Croatian / Serbian | English | German | other languages subject to availability
Important Note
At this stage, the focus is exclusively on medical services and basic organizational support.
Services that involve comprehensive medical tourism (full packages, tourism programs, and extended travel logistics) are not part of the current operational focus and will be developed gradually in line with available capacities.
Frequently Asked Questions
How can I submit my medical documentation?
After the initial inquiry, medical documentation can be submitted via email or through the contact form in compliance with GDPR regulations.
How quickly will I receive a response?
Our team aims to respond as quickly as possible after receiving a complete inquiry.
Can I schedule multiple appointments during one visit?
Yes, depending on medical indications and appointment availability.
Is follow-up provided after treatment?
Yes, communication and medical follow-up continue after the completion of services.
Contact
E-mail: international.relations@asabolnica.ba
Phone (for international calls): +387 33 555 200
ASA Hospital, Sarajevo