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Second opinion

What does "second opinion" entail, and what is the purpose of obtaining a "second opinion"?
A "second opinion" refers to an independent assessment by another expert regarding an initially established diagnosis or proposed treatment. Patients most often seek a second opinion to receive additional confirmation or alternatives to the original recommendations. The purpose of obtaining a "second opinion" is to re-evaluate the diagnosis or recommended therapy, which can assist patients in making an informed decision about their health status and treatment.
 

Seek a second opinion in cases when:

1

The diagnosis is unclear or complex

2

The therapy is not yielding expected results.

3

The patient has a rare disease.

4

There is doubt about the correctness of the diagnosis.

5

Serious or invasive medical procedures are recommended.

6

For additional security and confidence in the medical process.

7

Due to the continuous advancement of science, approaches to diagnosis and treatment are constantly changing and evolving. With a "second opinion," you can gain access to innovations used for diagnosis and treatment around the world.

Benefits of Obtaining a "Second Opinion":

  • You will receive additional information about your diagnosis and treatment course, helping you better understand your condition.
  • You will be informed about new treatment options, supported by the professionalism and accessibility of our team of specialists who are dedicated to patient care, as patient satisfaction is one of our highest priorities.
     

How to Request a "Second Opinion":
 

Please send an email to drugomisljenje@asabolnica.ba with the following details:
Inquiry for a second opinion regarding your health condition.
After this, you will receive a response email with payment instructions and a link to access the Medical Documentation Exchange Platform, where you will upload your medical findings. In a subsequent email, you will receive a one-time password to access the platform, ensuring secure document transfer.

 

Below are the instructions and further steps you need to take to securely submit your medical documentation:

 

  • Enter general information.
  • In the next field, confirm your consent for your medical data to be reviewed and processed in accordance with the Personal Data
  • Protection Law to optimize and personalize the service you will receive, as indicated in the second field.
  • In the "Communication Hospital – Patient" field (notes related to medical documentation), specify if you have any comments regarding your health condition.
  • In the "Request" field, upload your request that you submitted via email.
  • In the "Medical Documentation" field, upload your medical documentation by clicking the "Upload" button:
  • You can upload an unlimited number of documents/images within this field; each document must be uploaded individually by clicking "Upload."
  • In the payment instructions field, two attachments have been included (Attachment 1 - payment instructions for Bosnia and Herzegovina; Attachment 2 - payment instructions for international payments).
  • The final step is to accept the offer, or if you do not agree with the offer, to reject it in the control line.
     

Frequently Asked Questions

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Do we need to schedule an appointment  for examination, diagnostics, or lab tests?

To receive appropriate medical care, we recommend scheduling an appointment in advance for all types of examinations and diagnostic procedures.
We understand that emergencies can arise unexpectedly, which is why we have made it possible for our patients to visit our Emergency Department without prior notice. The Emergency Department operates 24 hours a day, 7 days a week, providing prompt and expert assistance aimed at identifying, monitoring, and initiating treatment for patients with life-threatening injuries and illnesses.
 

When and how can we schedule an appointment for a doctor's examination?

We offer several convenient options for scheduling your appointment according to your preferences:

  • By calling our toll-free contact center at 0800 222 55:
    • Our friendly contact center team is available to assist you with scheduling.
  • For international bookings, you can use the number: +387 33 555 200
  • By visiting the hospital in person at the info desk:
    • If you prefer a personal approach, our reception staff is available to schedule your appointment during hospital working hours.
  • Via our website www.asabolnica.ba

Two options:

  • Use the highlighted form labeled: "Send Inquiry" to book your appointment.
  • Click on the Viber icon displayed on the contact form to schedule via Viber messages.
  • Via Viber on ASA Bolnica business channel:
    • Simply send a message through Viber on ASA Bolnica business channel with your desired appointment date.
       
What is the procedure for canceling or rescheduling an appointment?

We understand that life circumstances can change, and we are flexible when it comes to canceling or rescheduling appointments.

Here are a few ways to do so:

  • By calling our toll-free contact center at 0800 222 55:
    • Our friendly contact center team is available to assist you with rescheduling.
  • For international calls, you can use the number: +387 33 555 200.
  • By visiting the hospital in person at the info desk:
    • If you prefer a personal approach, our reception staff is available to help you reschedule during hospital working hours.
  • Via our website www.asabolnica.ba

Two options:

  • Use the highlighted form labeled: "Send Inquiry" to book your appointment.
  • Click on the Viber icon displayed on the contact form to schedule via Viber messages.
  • Via Viber on ASA Bolnica business channel:
    • Simply send a message through Viber on ASA Bolnica business channel with your desired appointment date.
Can I receive treatment using my health insurance card?

Currently our hospital is unable to provide services through health insurance card. However, we are actively working to ensure access to ASA Bolnica healthcare services for patients with mandatory health insurance.

We are in the process of negotiating with Health Insurance Institutes to reach an agreement that will allow you to utilize certain services at our hospital. Once an official agreement is established, ASA Bolnica will inform the public and our patients about the new options available.

Cantonal health funds in Bosnia and Herzegovina cover diagnostic and treatment costs at private healthcare institutions to varying degrees, in accordance with their internal rules and procedures. We encourage you to check with your Health Insurance Institute to find out if your treatment will be reimbursed and to what extent.

Do you have parking?

Yes, our hospital has a parking area located on the -2 level of the hospital building. We are pleased to inform you that parking is free for all our patients and can be used during your stay at ASA Bolnica